FAQ's

  1. My search returns too many results or no results. How do I find what I'm looking for?
  2. My order status says "Complete" but I don't have a tracking number. What's up?
  3. I've tried everything, but still can't find the part I need. What do I do now?
  4. I'm using Bongo International and can't enter my international address at checkout
  5. I have found the part that I need. How do I order it?
  6. I have added my parts to the cart but I can't find a part that I want to add.
  7. I have a promotion code but I can't find were to enter it.
  8. I am trying to login but I forgot my password.

Q: My search returns too many results or no results. How do I find what I'm looking for?

You can search for the part you need by going to the "Find it Fast" Search Box and:
  • Select "Part #" to search for a part number or partial part number
  • Select "Model #" to search for all parts for a your model
  • Select "By Part Description" to search for parts by their description
  • Select "Search Entire Site" to search all parts of the PWS Website

Q: My order status says "Complete" but I don't have a tracking number. What's up?

Our orders are shipped and tracking numbers are sent by a separate system, so your order will move to a "complete" status, and then our system will email a tracking number to you typically within 24 hours for stock items. If your order is being drop-shipped from our manufacturers, then a tracking number will be available within 24 hours of your product shipping from the manufacturer.

Q: I've tried everything, but still can't find the part I need. What do I do now?

If you're still having trouble finding the item you're looking for, you can try contacting us for further assistance. You can call us at 800-800-4797 or e-mail at parts@pwslaundry.com

Q: I'm using Bongo International and can't enter my international address at checkout

Make sure you are entering your Bongo U.S. address for your billing and shipping address (using your Name and Bongo Box number). Your Bongo U.S. address looks like:


[Your Name]
Box [Your Bongo Box Number]
315 Seaview Avenue
Bridgeport, CT 06607-2443

Enter this address as both your billing and shipping address on the PWS web site!

Q: I have found the part that I need. How do I order it?

Click on the "add to cart" button when viewing the part.

Q: I have added my parts to the cart but I can't find a part that I want to add.

You can put the part number in the comment box on check out page and we will attempt to add it to your order.

Q: I have a promotion code but I can't find were to enter it.

The Coupon Code box is shown in the Shopping Cart, just above the total of your order.
Tip: You must have a product in your cart for the Coupon Code box to display.

Q: I am trying to login but I forgot my password.

Under the password box click on forgot password, and enter your email address you used to register on the PWS site. The system will e-mail you a new temporary password.
Tip: When logging in, check the box below your username/password to login automatically. The next time you go to the PWS website, you will be logged in automatically.