Washer Won't Start
Note: The information here is general and may not be specific to your machine. If you need help with choosing the correct parts for your model, you can contact us using the tech support form here or calling our parts support team at 1-323-490-1805. If you leave a message, we'll get back to you within 24 hours.
Is the power cord plugged in all the way?
Make sure there is power going into the machine. Plug the cord in the outlet directly, without using an extension cord.
Has the house circuit breaker tripped?
Check the circuit breaker or house fuse. If the circuit breaker has tripped, reset it. If it's a blown fuse, replace it.
Is the loading door (front loaders) shut completely, or the lid (top loaders) closed?
The washer won't start if the door isn't closed tightly or the lid isn't down.
The lid switch is a safety device that prevents the washer from operating wtih the lid open. When the lid is closed, the switch is pushed in, which signals the washer that lid is down. If the lid is closed and the washer won't start, it's possible the lid switch is faulty.
To test the lid switch, you'll need a multimeter and use it to check for continuity.
Important: Unplug the washer from its power source before starting any inspection or repair work.
Just like top loaders, front load washers have a safety device in the form of a door switch. When the door is closed, the switch is depressed and signals that the door is closed and locked. The machine won't run without this switch. If the door is closed, but the machine still won't start, the door switch might be faulty.
To test the switch, you'll need a multimeter to test it for continuity. In order to access the switch, unplug the machine and then remove the front panel. The switch is located in the door frame or door lock assembly.
Similar to the door switch, the door lock signals to the washer that it's okay to start. The door lock must be engaged for the machine won't run. If the door switch tests okay, the next part to inspect is the door lock motor.
After unplugging the machine and removing the front panel, test the door lock motor for continuity with a multimeter.
On machines with a mechanical timer knob, the knob can get worn and no longer line up properly. You can try advancing the timer a little, and pulling it out again to try starting it.
If the machine has been running several loads continuously, it can overheat. When it does, it'll automatically stop working to protect itself from harm. Allow the motor to cool down, and then try again.
Newer machines are electronically controlled and have a control board. Diagnosing the control board is complicated, and repair/replacement is not recommended for a non-professional. It's also unlikely for a control board to go bad, so be sure to check all other possible causes before looking into this.