FAQ's

  1. My search returns too many results or no results. How do I find what I'm looking for?
  2. My order status says "Complete" but I don't have a tracking number. What's up?
  3. I've tried everything, but still can't find the part I need. What do I do now?
  4. I have found the part that I need. How do I order it?
  5. I have added my parts to the cart but I can't find a part that I want to add.
  6. I am trying to login but I forgot my password.
  7. I have a promotion code but I can't find where to enter it.
  8. My promotion or coupon code isn't working.
  9. Order Cancellations
  10. Return Policies
  11. Warranty Information
  12. Core Charges
  13. What are the Sol-O-Matic Colors?
  14. Where is the Greenwald Buyer's Guide?

Q: My search returns too many results or no results. How do I find what I'm looking for?

You can search for the part you need by going to the "Find it Fast" Search Box and:

  • Select "Part #" to search for a part number or partial part number
  • Select "Model #" to search for all parts for a your model
  • Select "By Part Description" to search for parts by their description
  • Select "Search Entire Site" to search all parts of the PWS Website

Q: My order status says "Complete" but I don't have a tracking number. What's up?

Our orders are shipped and tracking numbers are sent by a separate system, so your order will move to a "complete" status, and then our system will email a tracking number to you typically within 24 hours for stock items. If your order is being drop-shipped from our manufacturers, then a tracking number will be available within 24 hours of your product shipping from the manufacturer.

Q: I've tried everything, but still can't find the part I need. What do I do now?

If you're still having trouble finding the item you're looking for, you can try contacting us for further assistance. You can call us at 800-800-4797 or e-mail at [email protected]

Q: I have found the part that I need. How do I order it?

Click on the "add to cart" button when viewing the part.

Q: I have added my parts to the cart but I can't find a part that I want to add.

You can put the part number in the comment box on check out page and we will attempt to add it to your order.

Q: I am trying to login but I forgot my password.

Under the password box click on forgot password, and enter your email address you used to register on the PWS site. The system will e-mail you a new temporary password.
Tip: When logging in, check the box below your username/password to login automatically. The next time you go to the PWS website, you will be logged in automatically.

Q: I have a promotion code but I can't find where to enter it.

The Coupon Code box is shown in the Shopping Cart, just above the total of your order.
Tip: You must have a product in your cart for the Coupon Code box to display.

Q: My promotion or coupon code isn't working.

There are a few reasons why the coupon code may not work. If it's not past the expiration date, the most common problem is when a coupon is "restricted," meaning it's for registered customers only, and you must be logged into your account before the coupon will be accepted.

Also, some coupons are meant to be redeemed just once per customer, so if you've already used it, it won't work again.

Finally, some characters may look alike, such as O and 0, or l and 1. It's best to copy and paste the code into the field to ensure the code is entered correctly.

Q: Order Cancellations

If you wish to cancel your order, you must call our customer service department as soon as possible after placing your order. Once the order is processed and labeled for shipment, it can't be cancelled and becomes subject to our return policy.

Q: Return Policies

Parts and supplies can be returned within 30 days of receipt of shipment in most cases. Some products may have different policies or requirements for returns. Any exceptions are listed below, or in the item description on the PWS web site.

SPECIAL ORDER PARTS, ELECTRICAL OR ELECTRONIC PARTS OR ASSEMBLIES AND MONEY BOX KEYS WITH SPECIAL KEY CODES ARE NOT RETURNABLE.

ITEMS TO BE RETURNED MUST BE IN THEIR ORIGINAL MANUFACTURER'S SEALED PACKAGING OR BAGGING AND MUST NOT HAVE BEEN USED OR INSTALLED. ITEMS THAT HAVE BEEN USED OR INSTALLED OR ARE NOT IN THE ORIGINAL PACKAGING IN GOOD CONDITION WILL NOT BE ACCEPTED. IF THE ITEM HAS BEEN INSTALLED, OR IF THE ITEM IS NOT IN ITS ORIGINAL FACTORY PACKAGING IN GOOD CONDITION, THE RETURN WILL NOT BE ACCEPTED, OR A RESTOCKING FEE WILL BE DEDUCTED BASED ON THE CONDITION OF THE RETURNED ITEM AT OUR DISCRETION.

If your return is due to damaged or defective merchandise, an incorrect shipment, or other error on our part, a prepaid return shipping label will be provided during the returns process, or may be requested by contacting our customer service department. We will not reimburse customers directly for return shipment postage.

Depending on the reasons and disposition of the return, buyers may be responsible for return shipping label costs and any restocking fees that might be applicable. This amount will be deducted from your refund.

All returns MUST be clearly marked with a Return Materials Authorization (RMA) number provided by PWS. You may contact our customer service department at (800) 800-4797 to obtain an RMA number or submit the form here.

Please use a return shipment method that provides shipment tracking for your protection.

Q: Warranty Information

PWS provides a 90 day warranty on all laundry parts. PWS will repair or replace a defective part, or provide a full refund of the parts purchase price, on any part with defects in materials or workmanship.

If you have a defective part within the warranty period, please follow the returns procedure above to submit your warranty claim.

Warranty claims must include the appliance's model number and serial number.

Click here to submit a warranty claim online.

Q: Core Charges

Some items include a "core charge" because the old part needs to be returned to the manufacturer. If your part includes a core charge, we will contact you and provide you with an Return Material Authorization (RMA) to return the old part to us. When we receive the old part, the core charge will be refunded to you.

Q: What are the Sol-O-Matic Colors?

The Sol-O-Matic color chart can be found here: Sol-O-Matic Color Chart.

Q: Where is the Greenwald Buyer's Guide?

The Greenwald guide to money boxes can be found here: Greenwald Money Box Buyer's Guide.