FAQ's

  1. My search returns too many results or no results. How do I find what I'm looking for?
  2. My order status says "Complete" but I don't have a tracking number. What's up?
  3. I've tried everything, but still can't find the part I need. What do I do now?
  4. I'm using Bongo International and can't enter my international address at checkout
  5. I have found the part that I need. How do I order it?
  6. I have added my parts to the cart but I can't find a part that I want to add.
  7. I am trying to login but I forgot my password.
  8. I have a promotion code but I can't find were to enter it.
  9. My promotion or coupon code isn't working.
  10. Order Cancellations
  11. Return Policies
  12. Warranty Information
  13. Core Charges

Q: My search returns too many results or no results. How do I find what I'm looking for?

You can search for the part you need by going to the "Find it Fast" Search Box and:
  • Select "Part #" to search for a part number or partial part number
  • Select "Model #" to search for all parts for a your model
  • Select "By Part Description" to search for parts by their description
  • Select "Search Entire Site" to search all parts of the PWS Website

Q: My order status says "Complete" but I don't have a tracking number. What's up?

Our orders are shipped and tracking numbers are sent by a separate system, so your order will move to a "complete" status, and then our system will email a tracking number to you typically within 24 hours for stock items. If your order is being drop-shipped from our manufacturers, then a tracking number will be available within 24 hours of your product shipping from the manufacturer.

Q: I've tried everything, but still can't find the part I need. What do I do now?

If you're still having trouble finding the item you're looking for, you can try contacting us for further assistance. You can call us at 800-800-4797 or e-mail at parts@pwslaundry.com

Q: I'm using Bongo International and can't enter my international address at checkout

Make sure you are entering your Bongo U.S. address for your billing and shipping address (using your Name and Bongo Box number). Your Bongo U.S. address looks like:


[Your Name]
Box [Your Bongo Box Number]
315 Seaview Avenue
Bridgeport, CT 06607-2443

Enter this address as both your billing and shipping address on the PWS web site!

Q: I have found the part that I need. How do I order it?

Click on the "add to cart" button when viewing the part.

Q: I have added my parts to the cart but I can't find a part that I want to add.

You can put the part number in the comment box on check out page and we will attempt to add it to your order.

Q: I am trying to login but I forgot my password.

Under the password box click on forgot password, and enter your email address you used to register on the PWS site. The system will e-mail you a new temporary password.
Tip: When logging in, check the box below your username/password to login automatically. The next time you go to the PWS website, you will be logged in automatically.

Q: I have a promotion code but I can't find were to enter it.

The Coupon Code box is shown in the Shopping Cart, just above the total of your order.
Tip: You must have a product in your cart for the Coupon Code box to display.

Q: My promotion or coupon code isn't working.

There are a few reasons why the coupon code may not work. If it's not past the expiration date, the most common problem is when a coupon is "restricted," meaning it's for registered customers only, and you must be logged into your account before the coupon will be accepted.

Also, some coupons are meant to be redeemed just once per customer, so if you've already used it, it won't work again.

Finally, some characters may look alike, such as O and 0, or l and 1. It's best to copy and paste the code into the field to ensure the code is entered correctly.

Q: Order Cancellations

If you wish to cancel your order, you must call our customer service department as soon as possible after placing your order. Once the order is processed and labeled for shipment, it can't be cancelled and becomes subject to our return policy.

Q: Return Policies

Return and Exchange Policy

PWS will accept returns or exchanges within 90 days of purchase, except for special order parts and electrical or electronic parts or assemblies.


PWS Return Requirements:

  1. Parts must be returned to PWS within 90 days of purchase.
  2. All returns require proof of purchase.
  3. Returned parts or products must be in good condition in the original packaging. Parts that have been installed in a machine are not eligible for return. Parts not in good condition or not in original packaging may be ineligible for a refund, or may be subject to an increased restocking charge, at PWS discretion.
  4. You must call (800) 800-4797 for return shipping information. Please have the following information when calling:
    1. Date of purchase and original invoice or order number
    2. Part number(s)
    3. Reason for return
  5. Electrical parts are not returnable.
  6. All shipping costs are the customer's responsibility on returned items. Shipping costs will not be refunded on returns.
  7. Special order and non-stock items will incur a 15% restocking fee.
  8. No returns on discontinued items.
  9. No returns on items shipped Internationally.
  10. Misused parts will be returned to the sender at the senders cost.

Shipping Address:

PWS, Inc.
Attn: Parts Returns
12020 Garfield Ave
South Gate, CA 90280

Q: Warranty Information

PWS provides a 90 day warranty on all laundry parts. PWS will repair or replace a defective part, or provide a full refund of the parts purchase price, on any part with defects in materials or workmanship.

If you have a defective part within the warranty period, please follow the returns procedure above to submit your warranty claim.

Q: Core Charges

Some items include a "core charge" because the old part needs to be returned to the manufacturer. If your part includes a core charge, we will contact you and provide you with an Return Material Authorization (RMA) to return the old part to us. When we receive the old part, the core charge will be refunded to you.