- Shipping Methods and Charges
- Weather and Delays Out of Our Control
- Shipping Cutoff Time
- Return Policy
- Delivery Signature
- International Shipping
PWS ships orders by standard ground delivery, unless a different shipping method is specified on your order. Shipping next day or 2nd day air is available on most items except on oversized and heavyweight items. Shipping costs will be based on the products purchased and your location and will be calculated at checkout.
FedEx Standard Overnight®
Delivery the next business day in the afternoon by 3pm to most areas and by 4:30pm to some rural areas (by 8pm to residences).
FedEx Priority Overnight®
Next-business-day delivery by 10:30am to most areas and by noon, 4:30pm or 5pm to some rural areas.
Delivery in 2 business days for certain shipments to and from Alaska and Hawaii.
FedEx First Overnight®
Delivery first thing the next-business-day morning by 8, 8:30, 9, or 9:30am to most areas and by 10am, 11am, or 2pm to extended areas.
Many items on our site qualify for Free Shipping when your cart subtotal is greater than our free shipping threshold stated on our website banners. There are some items in our catalog that are heavy or bulky and can't be shipped for free.
Occasionally, heavy or oversized items may incur an additional shipping fee based on the size and weight of the part. If required, a PWS representative will call you to discuss any additional shipping charges before your order is shipped.
PWS does not accept 3rd party shipping accounts for order shipment.
We strive to ship your order on time. Occasionally, shipments are delayed by weather conditions (like hurricanes, tornados, floods, heavy winter weather, etc.) or other conditions outside our control. Unfortunately, we can't refund shipping charges for orders that are delayed for reasons outside our control.
Our cutoff time is 2:00 PM Pacific, Monday through Friday. You must submit your order before the cutoff time so that we can process your order in time for the current day's shipment.
For express shipments (Overnight or 2-Day), please call for availability.
We do not ship on Saturday, Sunday, or major US holidays.
Parts and supplies can be returned within 30 days of receipt of shipment in most cases. Some products may have different policies or requirements for returns. Any exceptions are listed below, or in the item description on the PWS web site.
SPECIAL ORDER PARTS, ELECTRICAL OR ELECTRONIC PARTS OR ASSEMBLIES AND MONEY BOX KEYS WITH SPECIAL KEY CODES ARE NOT RETURNABLE.
ITEMS TO BE RETURNED MUST BE IN THEIR ORIGINAL MANUFACTURER'S SEALED PACKAGING OR BAGGING AND MUST NOT HAVE BEEN USED OR INSTALLED. ITEMS THAT HAVE BEEN USED OR INSTALLED OR ARE NOT IN THE ORIGINAL PACKAGING IN GOOD CONDITION WILL NOT BE ACCEPTED. IF THE ITEM HAS BEEN INSTALLED, OR IF THE ITEM IS NOT IN ITS ORIGINAL FACTORY PACKAGING IN GOOD CONDITION, THE RETURN WILL NOT BE ACCEPTED, OR A RESTOCKING FEE WILL BE DEDUCTED BASED ON THE CONDITION OF THE RETURNED ITEM AT OUR DISCRETION.
If your return is due to damaged or defective merchandise, an incorrect shipment, or other error on our part, a prepaid return shipping label will be provided during the returns process, or may be requested by contacting our customer service department. We will not reimburse customers directly for return shipment postage.
Depending on the reasons and disposition of the return, buyers may be responsible for return shipping label costs and any restocking fees that might be applicable. This amount will be deducted from your refund.
All returns MUST be clearly marked with an Return Materials Authorization (RMA) number provided by PWS. You may contact our customer service department at (800) 800-4797 to obtain an RMA number. Please use a return shipment method that provides shipment tracking for your protection.
When your order value is $1500 or more, we will require a delivery signature from you. If you don't want this option, please state that in the comments when placing your order.
Currently, we are shipping to select countries outside the US. Please contact customer service for assistance.