Washer Won't Drain
Have you checked the drain hose?
The drain hose is located behind the machine and is how the water travels out of the washer.
Make sure the drain hose isn't twisted or kinked. If it's not, check that it's not clogged. There could be a foreign object blocking the flow of water.
Drain Pump and Hose
Important: Unplug the washer from its power source before starting any inspection or repair work.
Check the drain pump and hose for blockages. Remove the front panel and locate the drain pump. It's usually found in the lower front of the machine. Clear out any foreign objects that could be blocking the water from flowing out. Sometimes, a sock or other small article of clothing can find its way there and prevent draining.
Disconnect the hoses from the pump, and check them for any objects that might be trapped. If any, clear them out, and then reattach the hoses to the pump.
If the drain pump is fine, it's possible a damaged belt is to blame. If the belt is broken or worn out, draining won't occur. If the belt shows signs of excessive wear, replace it.
Some models have a coin trap, for catching coins and other similarly sized objects from reaching the drain pump. The coin trap is typically located through a convenient access panel. If your machine is equipped with one, check it and clear out any objects you find there.
Note: The information here is general and may not be specific to your machine. If you need help with choosing the correct parts for your model, you can contact us using the tech support form or calling our parts support team at 1-323-490-1805. If you leave a message, we’ll get back to you within 24 hours.